Shipping and Returns Policy

7.99 flat rate for orders of less than $39.00

International orders do not qualify for free shipping. The orders’ shipping fees will be calculated by system automatically according to your location.

 

Processing and delivery time

Orders are processed in 24 to 48 hours before they are shipped out when products are in stock. Delivery time will take 1- 7 business days depending on your location in Canada. International orders will take 7-60 days depending on your country and on your chosen method of shipment.

Returns

How to file a return

You may file a return your order or some of item(s) by Email (info@theracrystals.com). Your payment will be full mount refunded. All defective items are fully refundable.

  • All returns are accepted only within 10 days of its receipt.
  • All returns must have prior authorization.
  • Shipment is not refunded for all returns, except due to defectiveness.
  • Shipping charges for the returned items must be prepaid and insured by the purchaser.
  • If a product is returned due to defects, the customer will receive a refund for the full amount refund of purchase and for the shipping costs.
  • If product is returned for a reason other than defects, only the cost of the purchase is refundable. The shipping costs are non refundable, and the customer has to reimburse us for the full amount of the shipping fees when applicable.

 Non-returnable and non-exchangeable items

  • No returns or exchanges can be granted for crystal pipes, and/or metal screen filters.